Find out how a national retail pharmacy used artificial intelligence (AI) to generate a 2.3 times uplift in medication adherence. At the same time they improved targeting of dual patient interventions to make them more cost-effective.
Making dual interventions for adherence cost-effective
Improving medication adherence by providing a dual intervention approach, both call center-based and pharmacy-based, is more expensive than just utilizing a call center.
In this randomized controlled trial, a leading pharmacy engaged AllazoHealth to determine if artificial intelligence (AI) would improve cost efficiency of dual interventions by targeting patients who would benefit the most.
AI optimized engagements
High-risk patients who had a prescription fill due or past-due were selected for one of two interventions by AllazoHealth’s AI engine: either call center only or dual intervention (call center and pharmacy-based).
The AI engine then predicted the probability of patients filling their medication within 14 days from the date the intervention was targeted.
Outcomes: increased fill rate, better performance
Compared with non-AI group:
- 3 times greater uplift in patient fill rate within 14 days
- Patients were 52% more likely to refill medication