Biologic therapies represent a significant advancement in treatment options for various chronic conditions. However, these biologics, which are often injectables, require a robust and personalized patient support program to effectively initiate treatment and achieve patient outcomes.
The Challenge
Organizing Disparate Datasets in The Patient Support Program
A leading immunology therapy manufacturer faced significant hurdles in organizing patient data to successfully onboard and help patients through their support program. This lack of coordination delayed patients from receiving their initial doses, wasted time, and increased operating costs.
The Solution
Using AI to Harmonize Patient Data
AllazoHealth’s expertise in predictive analytics and artificial intelligence (AI) enabled the manufacturer to identify which patients needed help and when, creating opportunities for timely outreach and a personalized support program experience. The approach consolidated disparate data sources and produced a harmonized view of the patient, which personalized every touchpoint they received and streamlined operations.
The Results
Enhanced Efficiency and Impact
With an AI-driven solution, the manufacturer could prioritize patients who needed support, enhance the program’s effectiveness in boosting initiation rates, and create a lasting positive impact on patient outcomes. The strategy led to remarkable results, including 7.4% higher therapy initiation rates and the elimination of 400,000 unnecessary program tasks.
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